CANCELLATION POLICY

RESERVATION CANCELLATION

We understand that plans may change, and we aim to accommodate our clients to the best of our ability. Please review our cancellation policy for a clear understanding of the associated fees and procedures.

GENERAL INFORMATION

Cancellation Timeframe:

Sedans, SUVs & Shuttle Vans: Cancellations must be made at least 24 hours before the scheduled pick-up time to avoid charges.
‘No Show’ Fee: A fee equal to the total trip cost and any applicable wait time will be charged if the passenger fails to arrive at the designated location.

PROCEDURE

Contact Information:

If you need to cancel your reservation, please call us at 203-832-3899.
To avoid being billed as a no-show, do not leave your location without communicating with our office.

ADDITIONAL CHARGES

Estimates vs. Final Charges:

Please note that the prices provided during the reservation process are estimates only.
Additional charges for waiting time, extra stops, parking, early/late pick-up, etc., may apply.
Final charges for the trip are determined upon ride completion.

CONTACT US

If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact us at [email protected]. We appreciate your understanding and cooperation.

Note: This policy is subject to change without notice. Please check periodically for updates. Last updated: 10/12/2023